Currently the electronic media play
a very special role in society and organizations that facilitate and organize
information to work effectively in order achieving positive results.
Really are important the
electronic media? Of course the electronic media offer favorable advantages in
organizations performs. Moreover the development of information systems have a
predetermined steps that have helped to create new designs that allow
potentiate the activities and processes of the company making it more
productive, using all the resources they have efficiently.
The Data and information
management are essential in the moment of any company efficient and optimums
operation. From there comes the concept of e-commerce, e-business, the value
chain, e-commerce business models, internet-based and customer relationship management
to get to the development of business intelligence and strategies
implementation in the organizations.
In organizations the
communication is important to all departments and company in general for they
know of all the transactions that occur from internal processes, suppliers, customers
until distribution channels. At the time of ordering a product with
specification each customer decides he wants, at this point the company must
comply with the specifications that the client wishes to have a product
providing excellent conditions clearly this can be accomplished with the
knowledge of the entire company and the optimal relations with supply chains.
The customers are the center of
all organizations for this reason we have implemented the customer relationship
management system in order to improve relations and generate remembrance and a
good image for them.
About e-business encompasses all
activities a company performs for selling and buying products and services,
using computers and communication technologies. Such as online shopping,
salesforce automation, supply chain management and web advertising, while
e-commerce is buying and selling goods and services over the Internet to
generate revenue, facilitating communication between business partners.
Some advantages of e-commerce are
creating better relationships with suppliers and customers, offering
personalized services and product customization and increasing opportunities
for collaboration with business partners. Also have some of disadvantages
bandwidth capacity problems, security issues and accessibility.
Business-to-business involves
electronic transactions between companies by electronic data interchange generating
purchase of goods and services and creating portals allowing group negotiate
better conditions. Some advantages include fast and secure communications; possibility
to receive as many offers or demands, expanding competition and direct
integration of transaction data into the computer systems of the company.
Business-to-Consumer e-commerce refers to the strategy that develops commercial
enterprises to get directly to the customer or end user.
Finally it is important to
mention that whenever any system is implemented in organizations is essential
to empower all employees and publicize those wishing to implement processes to
produce a product of excellent condition. On the other hand another important
factor that is outsourcing and the provision of services by an outside vendor
or special consultant to improve the development of services in the enterprise.
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